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FAQs
Frequently Asked Questions
Does LiifeID have direct access to the NJMMIS system for direct eligibility or presumptive eligibility approval?
LiifeID operates on behalf of your organization using your existing NJMMIS provider credentials. Here’s what this means:
Your Control:
● You provide your organization’s NJMMIS credentials during LiifeID setup
● These credentials remain yours—you can change or revoke them at any time
● All NJMMIS activity is performed under your provider ID
● You maintain full accountability and oversight
LiifeID’s Role:
● Securely stores and manages your NJMMIS credentials
● Provides user-friendly interface for staff to submit PE applications
● Automates the NJMMIS submission process
● Retrieves and displays PE numbers immediately
● Logs all transactions for your compliance records
Legal Framework:
- LiifeID acts as the provider’s authorized representative for NJMMIS transactions
- All PE determinations are made under provider’s authority and responsibility
- Provider maintains accountability for all eligibility determinations
- System access complies with 42 CFR 435 and state Medicaid regulations
What information can we share with our patients and members regarding this technology?
Liife delivers real-time eligibility verification through an identity-first, secure application process. By combining passwordless authentication, advanced fraud prevention and continuous monitoring to protect users and transactions.
How does this system impact patients who have already initiated an application? I already started my application. Will I have to start over with this new system?
No, you won’t lose any of your work. Everything you’ve already filled out is saved. Simply log in to your LiifeID account and you can pick up right where you stopped. All your information is still there.
4. What user authentication is required for staff to access the Liife Presumptive Eligibility system?
Staff authentication implements post-quantum cryptography enterprise-grade security with auto enforced multi-factor authentication:
● Username, phone number, email address
● Device Registration for all access
● Role Based Access Control for assign Staff
○ PE Coordinator: Full access to submit applications and retrieve PE numbers using organization’s NJMMIS credentials
○ Intake Specialist: Patient registration and document collection only
○ Supervisor: All coordinator functions plus user management and reporting
○ Auditor: Read-only access for compliance review
What does the patient work flow look like and what information is required to be submitted?
Patient workflow starts with LiifeID mobile registration and then follows Medicaid eligibility data submission requirements.
What patient consents, authorizations, or permissions are required for this system to function?
The system requires a comprehensive consent framework to ensure HIPAA compliance and patient privacy:
● HIPAA Authorization
● Account Creation Terms of Service and Privacy Policy
● Document Collection & Verification
● Opt-in/Opt-out for SMS communications and Consent documentation
Are client references available to discuss system implementation experience?
We provide contact information for current clients who have implemented the Liife solution and can discuss their experience candidly, including both positive outcomes and any challenges encountered during implementation or ongoing use.
8. Does the Liife solution support the OBBBA 6-month Medicaid redetermination cycle?
The Liife solution is fully compliant with the One Big Beautiful Bill Act (OBBBA) Medicaid redetermination requirements.
9. Who assumes the privacy and security risk for centralized patient data in the LiifeID system?
LiifeID assumes full responsibility for privacy and security risks associated with centralized patient data. As the data controller and HIPAA Business Associate, LiifeID maintains comprehensive liability coverage and implements enterprise-grade security measures to protect all PHI (Protected Health Information). The health system is indemnified against data breaches or privacy violations originating from the LiifeID platform through our Business Associate Agreement (BAA) and cyber liability insurance coverage.
10. What technology do patients need to access this system, and what alternatives exist?
No additional hardware, special equipment, or downloads beyond the free mobile Apps are required for patients and staff. LiifeID is a software-only platform accessible as follows:
Standard Access (Patient Self-Service):
● Smartphone or tablet (iOS or Android)
● Internet connection (WiFi or cellular data)
● Name, Email address and mobile phone number
11. Can government agencies or travel authorities request patient data from LiifeID?
No. All third-party data requests must be directed to the health system as the data owner. LiifeID is the data custodian. LiifeID cannot independently authorize data disclosure to any third party, including government agencies or travel authorities.
12. Does this system use biometric verification (facial recognition, fingerprint scanning), and if so, what are the accuracy metrics for false positive and false negative rates?
Yes, the system offers two biometric verification options:
1. Facial Recognition (Vector Algorithm)
How It Works:Instead of storing your actual facial photograph, the system uses a vector algorithm that converts your face into a unique mathematical “fingerprint” (called a vector). Think of it like converting your face into a set of numbers that represent your unique features—the distance between your eyes, shape of your nose, bone structure, etc.
Privacy Protection:
● Your facial photo is never stored
● Only the mathematical vector (set of numbers) is saved
● Even if someone accessed the database, they couldn’t recreate your face from the numbers
● Vector is encrypted for additional security
2. Fingerprint Scanning
● Uses your phone’s built-in fingerprint reader
● Works with Touch ID (iPhone) or Android fingerprint sensors
Accuracy & Reliability:
● False Positive (wrong person accepted): Less than 1 in 100,000 attempts
● False Negative (correct person rejected): Less than 1 in 100 attempts
● Match Requirement: 95%+ similarity score needed to authenticate
● Anti-Spoofing: System detects and rejects photos, videos, or masks
Bottom Line: The vector algorithm provides highly accurate facial recognition while protecting your privacy by never storing actual facial images.